Shipping policy

Shipping Policy

Thank you for shopping with Xcart! Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

2. Shipping Rates & Delivery Times

We currently ship within the United States only.

Standard Shipping: 3–7 business days
Shipping costs are calculated and displayed at checkout.

3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update in the carrier's system.

4. Shipping Address

Please ensure your shipping address is correct before placing your order. Xcart is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at hrmtradeinc1@yahoo.com.

5. Delays

Delivery times are estimates only and are not guaranteed. Xcart is not responsible for delays caused by shipping carriers, weather conditions, holidays, or other events outside our control.

6. Lost or Stolen Packages

Xcart is not responsible for lost or stolen packages after they have been confirmed as delivered by the carrier. If your tracking shows "delivered" but you have not received your package, please contact the carrier directly and file a claim.

7. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at hrmtradeinc1@yahoo.com with photos of the damaged item and packaging. We will work with you to resolve the issue promptly.